ConstantinObel.com | Last updated 8 September 2026
These Terms & Conditions apply to consumer purchases made through ConstantinObel.com. They form part of the agreement between you and OBEL Works. Mandatory consumer rights under applicable law are not limited by these Terms.
1. Seller information
OBEL Works, trading as ConstantinObel
Industrivej 6, 8653 Them, Denmark
Danish company registration number (CVR): 27834183
Email: support@constantinobel.com
Telephone: +45 60 58 86 00
Website: https://constantinobel.com
2. Products
ConstantinObel sells art prints, postcards, clothing, tote bags, caps and other art and design products. Many products are made to order by external production partners. OBEL Works remains your seller and contractual partner, regardless of which production or shipping partner fulfils the order.
We aim to describe and display each product accurately. Colours may appear slightly different depending on screen settings, materials and the printing process. Such minor variations do not affect your statutory rights where a product is defective or does not conform to the agreement.
3. Prices, VAT and other charges
Prices are displayed in euros (EUR) unless otherwise stated. Prices include VAT where VAT is applicable. The total price, including available delivery charges and any taxes collected by us, is shown before you place the order.
For deliveries outside the European Union, local import duties, taxes or customs handling charges may apply unless the checkout expressly states that they are included. These charges are imposed by local authorities and are the customer’s responsibility.
Price changes do not affect orders already accepted. If an obvious material pricing or product error is discovered before dispatch, we will contact you. You may confirm the order on the corrected terms or cancel it for a full refund.
4. Orders and order confirmation
You are responsible for checking the products, quantities, delivery address and contact details before submitting your order. After ordering, you will receive an electronic confirmation containing the relevant order information and these Terms in a form that you can store.
If we cannot accept or fulfil an order, we will notify you and refund any amount charged. You may contact us immediately if you wish to correct or cancel an order. Because production may begin quickly, we cannot guarantee that an order can be changed or stopped before dispatch. This does not affect any statutory right of withdrawal described below.
5. Payment
We accept the payment methods displayed at checkout. Payment information is transmitted in encrypted form and processed by our payment service provider, PensoPay.
A card issuer may reserve the order amount when the order is placed. We charge the payment when the physical goods are dispatched, unless another lawful arrangement is expressly agreed with you before purchase.
6. Production, delivery and tracking
Products may be produced and shipped locally or internationally by our production partners. Available delivery methods, delivery charges and the estimated delivery period depend on the product and destination and are shown at checkout. Unless another delivery time has been agreed, we will deliver without undue delay and no later than 30 days after the agreement was concluded.
An order containing several products may arrive in more than one shipment. The carrier may vary by destination. Tracking information is provided when the selected delivery service supports tracking; not all shipping methods are trackable.
The risk of loss or damage passes to you when you, or a third party designated by you other than the carrier, takes physical possession of the goods.
7. Incorrect addresses and unclaimed deliveries
Please provide a complete and accurate delivery address. If an order cannot be delivered because the address supplied by you is incorrect or incomplete, or because the parcel is not collected, contact us. Any reshipment may require payment of the actual additional production and delivery costs. This section does not limit your rights where the delivery failure is attributable to us or our delivery partner.
Refusing delivery or failing to collect a parcel does not, by itself, constitute a valid notice of withdrawal. You must also give us a clear statement that you wish to withdraw from the agreement.
8. Right of withdrawal
8.1 The 14-day period
You have the right to withdraw from your purchase without giving a reason within 14 days. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.
If you ordered several different goods in one order and they are delivered separately, the period runs from the day on which you take physical possession of the last item.
8.2 How to withdraw
Before the withdrawal period expires, send us a clear statement that you wish to withdraw. You may contact us at:
OBEL Works, Industrivej 6, 8653 Them, Denmark
Email: support@constantinobel.com
You may use the standard withdrawal form at the end of these Terms, but this is not required. No return merchandise authorisation (RMA) number is required to exercise the statutory right of withdrawal.
8.3 Returning the goods
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after the day on which you notified us. The deadline is met if you send the goods before the 14-day return period expires.
Return the goods to:
OBEL Works
Attn: Returns
Industrivej 6
8653 Them
Denmark
Do not return goods to the manufacturer, production partner or the sender address printed on the parcel. You bear the direct cost of returning the goods. Please package them securely. We recommend a trackable service, particularly for higher-value returns.
8.4 Refund following withdrawal
We will reimburse all payments received from you, including the cost of our least expensive standard delivery option. We do not reimburse additional delivery costs resulting from your choice of a more expensive delivery method.
The reimbursement will be made without undue delay and no later than 14 days after the day on which we receive your withdrawal notice. We may withhold reimbursement until we have received the goods or you have supplied evidence that you sent them back, whichever occurs first.
We will use the same payment method that you used for the original transaction unless you expressly agree otherwise. You will not incur fees as a result of the reimbursement.
8.5 Handling and diminished value
You may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functioning, as you would in a physical shop. You are responsible for any diminished value caused by handling beyond what is necessary for that purpose. Original packaging is not an absolute condition for withdrawal, but missing or damaged packaging may be considered if it causes an actual reduction in the product’s value.
8.6 Genuinely personalised products
The right of withdrawal does not apply to goods made to your individual specifications or clearly personalised, for example a product printed with a customer-provided name, text or photograph. Any such exception will be stated clearly before you place the order. Selecting a standard design, size or colour from our catalogue is not treated as personalisation for this purpose.
9. Exchanges
We do not operate an automatic exchange service for changes of size, colour or design. You may exercise your right of withdrawal, where applicable, and place a new order. Defective, damaged or incorrect goods are handled under section 10.
10. Defective, damaged or incorrect goods
Consumers are protected by the mandatory legal guarantee and remedies applicable to their purchase. Under Danish consumer sales law, goods are covered by a two-year complaint period for defects or lack of conformity whose cause was present at delivery and which becomes apparent within that period.
You must notify us within a reasonable time after discovering the issue. A complaint made within two months after discovery is always considered timely under Danish law.
Contact support@constantinobel.com and provide your order number, a description of the issue and, where reasonably possible, photographs showing the problem. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a proportionate price reduction or a refund. We cover reasonable return costs for a justified complaint.
OBEL Works handles your complaint directly. You should not contact or return the item to our production partner unless we expressly instruct you to do so. The legal guarantee does not cover ordinary wear and tear or damage caused by improper use or handling after delivery.
11. Complaints and alternative dispute resolution
Please contact us first at support@constantinobel.com so that we can try to resolve the matter.
If we cannot resolve a consumer complaint, an eligible complaint may be submitted through the complaint portal of the Danish Complaints Boards Authority:
Danish Complaints Boards Authority (Nævnenes Hus)
Mæglingsteamet for Forbrugerklager
Toldboden 2
8800 Viborg
Denmark
https://naevneneshus.dk
Current eligibility requirements and monetary thresholds are available at https://naevneneshus.dk and https://forbrug.dk. When submitting a complaint, state our email address: support@constantinobel.com.
12. Personal data and cookies
We process personal data as described in the separate Privacy Policy on ConstantinObel.com. Information about cookies and consent choices is provided in our Cookie Policy and cookie settings. Acceptance of these Terms is not consent to optional marketing or analytics cookies.
13. Governing law
These Terms and the agreement are governed by Danish law. If you are a consumer resident in another country, this choice of law does not deprive you of mandatory consumer protections that apply in your country of residence. Any dispute will be heard by the competent court determined under applicable law.
14. Changes to these Terms
We may update these Terms prospectively. The version in force when you place your order applies to that purchase. Material changes do not apply retrospectively to an accepted order unless required by law or agreed with you.
15. Standard withdrawal form
Complete and return this form only if you wish to withdraw from the agreement. You may instead send any other clear statement of withdrawal.
To: OBEL Works, Industrivej 6, 8653 Them, Denmark
Email: support@constantinobel.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Goods: ____________________________________________________________
Ordered on: ____________________ Received on: ____________________
Consumer name(s): __________________________________________________
Consumer address: __________________________________________________
Signature (only if this form is submitted on paper): __________________________
Date: ____________________